Shipping & Returns
START YOUR RETURN
ELIGIBILITY FOR RETURNS & EXCHANGES
- Items purchased from NSF are eligible for a return if shipped back within 15 days. Please note: the time period begins when the order is fulfilled, not when the order is placed or when the shopper receives the order.
- If received within 30 days from the date you received your order, it is eligible for online store credit, less return shipping.
- Merchandise purchased at other retailers must be returned to the respective retailer.
- Return items must be unworn, unwashed, undamaged, unused, with all original tags attached.
- All items marked FINAL SALE cannot be returned or exchanged at any time.
- Upon receipt of returned goods, NSFClothing.com reserves the right to deny refund if the merchandise does not meet the return policy requirements.
If you return more than $7,500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.
HOW TO SEND BACK YOUR RETURN OR EXCHANGE
- Pack your item(s) and start your return at Returnly and indicate the reason for return. Please note that a $7 shipping fee will be deducted from your refund.
- Drop off the package at a UPS store closest to you, or schedule a pick-up at the UPS website.
- Allow 7-10 days from the day NSF Clothing receives back the package for us to complete your refund or online store credit.
- If you decide to send your return back without using the return label from Returnly, please send your return to the following address. This option will allow you a refund in full.
NSF Ecommerce Department
719 S Los Angeles St Ste 908
Los Angeles CA 90014
For any additional questions, please contact NSF Customer Service:
SHIPPING METHODS/TRANSIT TIMES:
UPS STANDARD GROUND: 1-2 business days processing plus 3-5 business days in transit
UPS EXPEDITED: Same day (business day) processing plus 1-3 business days in transit
Orders received after 2PM (PST) will be processed on the following business day.
Weekends and holidays are not considered business days. Orders received on these days will be processed on the following business day.
U.S. SHIPPING COSTS:
Expedited: $25 (Shipping and handling fees are non-refundable.)
We do not offer Saturday delivery.
Orders shipping to Alaska, Hawaii or Puerto Rico cannot be sent via UPS Ground shipping. Please select UPS Expedited and a $30 shipping fee will be added upon checkout.
REFUSAL OF DELIVERY:
If you refuse delivery of any package from NSF Clothing, our default carrier, UPS, will return the package to our warehouse and you will receive a refund for the merchandise and tax paid, less the round trip costs for shipping to your address and returning back to NSF office. If you paid for expedited shipping, this will not be included in your refund. Shipping and handling fees are non-refundable.