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FAQ

FAQ

HOW DO I RETURN OR EXCHANGE MY ORDER?

WHAT ARE YOUR RETURN POLICIES?

NSF OFFERS RETURNS ON ALL FULL PRICE MERCHANDISE FOR U.S. CUSTOMERS WITHIN 14 DAYS OF THE DELIVERY DATE, LESS $7 RETURN SHIPPING. 

FEEL FREE TO REACH OUT TO CUSTOMER SERVICE (INFO@NSFCLOTHING.COM) IF YOU ARE HAVING TROUBLE WITH RETURNING YOUR ORDER.

ALL ITEMS PURCHASED ON SALE OR WITH A PROMOTIONAL CODE ARE CONSIDERED FINAL SALE AND WILL NOT BE ELIGIBLE FOR RETURNS/EXCHANGES OR SITE CREDIT. NO EXCEPTIONS. NSF DOES NOT EXTEND PRICE ADJUSTMENTS OR PARTIAL REFUNDS ON ORDERS MADE PRIOR TO THE PROMOTION. ORDERS ARE PROCESSED PENDING ITEM AVAILABILITY AND CREDIT CARD VERIFICATION. CUSTOMER SERVICE WILL CONTACT YOU VIA EMAIL IF AN ITEM HAS BEEN BACKORDERED OR IF THERE ARE ANY OTHER ISSUES WITH YOUR ORDER.

USING OUR WELCOME DISCOUNT CODES AND SPECIFIC ONE-TIME USE SPECIAL CODES WILL NOT MEAN YOUR PURCHASE IS NON-RETURNABLE. WELCOME CODES ARE GIVEN IN AN EMAIL WHEN YOU FIRST SIGN UP FOR OUR NEWSLETTER, AND THE ONE-TIME USE SPECIAL CODES ARE GIVEN WHENEVER THE SITUATION WARRANTS IT, SUCH AS IF OUR TEAM FEELS THAT YOU ARE WORTHY OF BEING COMPENSATED FOR ERRORS MADE ON OUR END.

·ITEM/S MUST BE IN GOOD CONDITION AND SEALED IN ORIGINAL PACKAGING

·ALL ORIGINAL TAGS MUST STILL BE ATTACHED

·HAVE NOT BEEN WORN, WASHED, SOILED, OR ALTERED IN ANY WAY

·STARTED RETURN ONLINE WITHIN 14 DAYS FROM THE DATE YOUR ORDER WAS DELIVERED FOR A REFUND, LESS RETURN SHIPPING COST OF $7.00

PLEASE VISIT OUR SHIPPING AND RETURNS PAGE FOR A FULL DESCRIPTION OF THE POLICIES AND INSTRUCTIONS FOR RETURNING YOUR ORDER.

CAN I EXCHANGE FOR ANOTHER PRODUCT?

TO EXCHANGE FOR A DIFFERENT PRODUCT, SIMPLY CLICK THROUGH THE RETURN PROCESS AND CHOOSE EXCHANGE. YOU CAN EXCHANGE FOR A DIFFERENT SIZE OR ANY OTHER PRODUCT ON THE SITE.

WHEN WILL MY PRE-ORDER ITEM ARRIVE?

PLEASE LOOK AT THE DATE ON THE PRODUCT PAGE FOR ESTIMATED SHIPPING WINDOW. YOU WILL RECEIVE AN EMAIL WHEN YOU ORDER SHIPS OUT

WHAT'S THE STATUS OF MY ORDER?

YOU WILL RECEIVE AN ORDER CONFIRMATION WHEN YOU PLACE YOUR ORDER. THEN YOU WILL RECEIVE AN EMAIL FROM US WHEN IT SHIPS OUT.

HOW CAN I CANCEL MY ORDER?

UNFORTUNATELY ONCE YOUR ORDER IS PLACED WE CANNOT CANCEL YOUR ORDER.

HOW CAN I EXCHANGE A GIFT I RECEIVED?

https://nsf-clothing.returnly.com/

USE RETURNLY TO BEGIN YOUR EXCHANGE. EXCHANGE ORDERS DO NOT HAVE TO PAY FOR SHIPPING

WHICH CREDIT CARDS DOES NSF CLOTHING ACCEPT?

WE ACCEPT VISA, MASTERCARD, AMEX, DISCOVER, ELO, SHOP PAY, APPLY PAY, GOOGLE PAY, FACEBOOK PAY, AND AFTERPAY.

WHAT IF I HAVE A PROBLEM WITH AN NSF CLOTHING PRODUCT?

PLEASE REACH OUT TO info@nsfclothing.com

HOW DO I REDEEM A GIFT CARD?

YOU WILL RECEIVE AN EMAIL WITH YOUR GIFT CARD CODE. PLEASE INPUT THIS IN THE GIFT CARD OR DISCOUNT CODE BOX AT CHECKOUT.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

IF YOU DO NOT SEE AN ITEM IN STOCK THIS MEANS WE ARE UNFORTUNATELY SOLD OUT. PLEASE SIGN UP FOR BACK IN STOCK NOTIFICATIONS SO YOU ARE THE FIRST TO KNOW WHEN WE RESTOCK.

MY ITEM THAT I RECEIVED LOOKS DIFFERENT THAN ONLINE. WHY IS THIS?

SOMETIMES COLORS CAN PHOTOGRAPH DIFFERENTLY. IF YOU ARE UNHAPPY WITH AN ITEM PLEASE REACH OUT TO CUSTOMER SERVICE AT  INFO@NSFCLOTHING.COM

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