FAQ'S
What are your return policies for sale items?
Sale items marked Final Sale are not eligible for return.
NSF does not offer price adjustments or partial refunds on orders placed prior to a promotion. All orders are processed pending item availability and credit card verification. If an item is backordered or there is an issue with your order, Customer Service will contact you by email.
Using a welcome discount code or a one time use special code does not make your purchase final sale. Welcome codes are sent by email when you sign up for our newsletter. One time use special codes may be issued at our discretion, including situations where we are compensating a customer for an error on our end.
What are your return policies?
NSF Studio offers returns, exchanges or store credit on full priced merchandise for U.S. customers. Returns must be initiated within 14 days of delivery. A $9 return handling fee applies, or $15 for Hawaii and Alaska.
- Items must be in good condition and sealed in their original packaging.
- All original tags must be attached.
- Items must not be worn, washed, soiled, or altered in any way.
If you need assistance with your return, please contact Customer Service
Can I exchange for another product?
To exchange for a different product, please start your return through our Loop returns portal and select Exchange. You may choose a different size or exchange for any other product available on the site.
How do I return or exchange my order?
PLEASE GO TO https://nsfclothing.loopreturns.com/#/
When will my pre-order item arrive?
Please refer to the estimated shipping window listed on the product page. Once your preorder ships, you will receive a confirmation email with tracking information.
What’s the status of my order?
You will receive an order confirmation email as soon as your purchase is complete. Once your order ships, you will receive a separate email with tracking information.
How do I care for my items?
We recommend washing in cold water with like colors. Tumble dry on low heat, or hang or lay flat to dry for best results.
My item that I received looks different than online. Why is this?
Colors and textures can appear slightly different in photos due to lighting and screen settings. If you are unhappy with your item, please contact Customer Service and we will be happy to assist you.
How do I redeem a gift card?
You will receive an email containing your gift card code. Enter the code in the gift card or discount code field at checkout to apply it to your order.
Which credit cards does NSF Studio accept?
We accept Visa, Mastercard, American Express, Discover, Elo, Shop Pay, Apple Pay, Google Pay, Facebook Pay, Paypal and Afterpay.
Can I cancel my order?
Once an order is placed, we are not able to guarantee cancellation. However, if your order has not yet shipped, we may be able to cancel it. Please contact Customer Service as soon as possible, and we will do our best to assist you.