FAQ Old
WHAT ARE YOUR RETURN POLICIES?
Using our welcome discount codes and specific one-time use special codes will not mean your purchase is non-returnable. Welcome codes are given in an email when you first sign up for our newsletter, and the one-time use special codes are given whenever the situation warrants it, such as if our team feels that you are worthy of being compensated for errors made on our end.
Feel free to reach out to Customer Service (info@nsfclothing.com) if you are having trouble with returning your order if all you used is a welcome or a special code!
All items purchased on sale or with a promotional code are considered FINAL SALE and will not be eligible for returns/exchanges or site credit. No exceptions. NSF does not extend price adjustments or partial refunds on orders made prior to the promotion. Orders are processed pending item availability and credit card verification. Customer service will contact you via email if an item has been backordered or if there are any other issues with your order.
- Item/s must be in good condition and sealed in original packaging
- All original tags must still be attached
- Have not been worn, washed, soiled, or altered in any way
- Received at NSF office within 20 days from the date your order was fulfilled for a refund, less return shipping cost of $7.00
- Received at NSF office within 30 days from the date your order was delivered for online store credit only valid for 1 year, less return shipping cost of $7.00
Please visit our Shipping and Returns page for a full description of the policies and instructions for returning your order.
WHEN WILL MY PRE-ORDER ITEM ARRIVE?
If an item is listed as pre-order, it will be shipped on the stated date located on the product's page.
WHAT’S THE STATUS OF MY ORDER?
You will receive an email from info@nsfclothing.com once your order has been received and you will receive an additional email containing tracking information once your order has shipped.
If you need additional assistance, you may send an e-mail to customer service to inquire about the status of your order.
HOW CAN I CANCEL MY ORDER?
Once your order is placed, we cannot change or cancel the order.
If you need additional assistance, you may send an e-mail to customer service.
HOW CAN I EXCHANGE A GIFT I RECEIVED?
If you received an item as a gift, you may exchange the item for online store credit only. Please send an e-mail to customer service to make arrangements for an exchange.
WHICH CREDIT CARDS DOES NSF CLOTHING ACCEPT?
Our online store currently accepts Visa, MasterCard, American Express and Discover.
WHAT IF I HAVE A PROBLEM WITH AN NSF CLOTHING PRODUCT?
We will handle repairs free of charge that result from a production or manufacturing defect. We will not handle repairs that are the result of normal wear and tear. Items that are damaged as a result of normal wear and tear are not considered faulty. Please send an e-mail to customer service to arrange for your item to be repaired. Once we receive your item, we will determine whether or not the damage is from a production or manufacturing defect and if so, repair it free of charge.
HOW DO I REDEEM A GIFT CARD?
Your store credit will be in the form of an online gift card. You will receive an e-mail detailing the instructions on how to use the gift card once it has been granted. Please send an e-mail to customer service if you need additional assistance on how to redeem your gift card.
HOW DO I KNOW IF AN ITEM IS IN STOCK?
All items are in stock unless listed as “SOLD OUT”. Please note that even if you have an item in your shopping cart, another customer can still purchase it until you have completed your order. Placing an item in your shopping cart does not ensure that the item is available upon checkout. If a specific size of an item is not listed, that means we do not have that size in stock.
MY ITEM THAT I RECEIVED LOOKS DIFFERENT THAN ONLINE. WHY IS THIS?
We have made every effort to ensure that our merchandise is displayed as accurately as possible on our online store. However, computer monitors vary in their display and thus we cannot guarantee that the color of our merchandise is displayed accurately on your monitor.
