FAQ

How do I return or exchange my order?

PLEASE GO TO https://nsfclothing.loopreturns.com/#/

 

What are your return policies?

NSF OFFERS RETURNS ON ALL FULL PRICE MERCHANDISE FOR U.S. CUSTOMERS STARTED WITHIN 14 DAYS OF THE PURCHASE DATE, LESS $7 HANDLING FEE ($15.00 for Hawaii and Alaska). IF WITHIN 30 DAYS FROM THE DATE YOU PLACED YOUR ORDER, IT MAY BE ELIGIBLE FOR ONLINE STORE CREDIT, LESS $7 HANDLING FEE($15.00 for Hawaii and Alaska).

FEEL FREE TO REACH OUT TO CUSTOMER SERVICE (INFO@NSFCLOTHING.COM) IF YOU ARE HAVING TROUBLE WITH RETURNING YOUR ORDER.

Sale priced items 50% off or less are eligible for exchange or store credit only and will incur a $7 handling fee ($15.00 for Hawaii and Alaska).  Sale priced items more than 50% off are considered FINAL SALE and there will be no returns. NO EXCEPTIONS. NSF DOES NOT EXTEND PRICE ADJUSTMENTS OR PARTIAL REFUNDS ON ORDERS MADE PRIOR TO THE PROMOTION. ORDERS ARE PROCESSED PENDING ITEM AVAILABILITY AND CREDIT CARD VERIFICATION. CUSTOMER SERVICE WILL CONTACT YOU VIA EMAIL IF AN ITEM HAS BEEN BACKORDERED OR IF THERE ARE ANY OTHER ISSUES WITH YOUR ORDER.

  • USING OUR WELCOME DISCOUNT CODES AND SPECIFIC ONE-TIME USE SPECIAL CODES WILL NOT MEAN YOUR PURCHASE IS NON-RETURNABLE. WELCOME CODES ARE GIVEN IN AN EMAIL WHEN YOU FIRST SIGN UP FOR OUR NEWSLETTER, AND THE ONE-TIME USE SPECIAL CODES ARE GIVEN WHENEVER THE SITUATION WARRANTS IT, SUCH AS IF OUR TEAM FEELS THAT YOU ARE WORTHY OF BEING COMPENSATED FOR ERRORS MADE ON OUR END.

    ·ITEM/S MUST BE IN GOOD CONDITION AND SEALED IN ORIGINAL PACKAGING

    ·ALL ORIGINAL TAGS MUST STILL BE ATTACHED

    ·HAVE NOT BEEN WORN, WASHED, SOILED, OR ALTERED IN ANY WAY

    ·STARTED RETURN ONLINE WITHIN 14 DAYS FROM THE PURCHASE DATE FOR A REFUND, LESS RETURN HANDLING FEE OF $7.00 ($15.00 for Hawaii and Alaska)

    PLEASE VISIT OUR SHIPPING AND RETURNS PAGE FOR A FULL DESCRIPTION OF THE POLICIES AND INSTRUCTIONS FOR RETURNING YOUR ORDER.

CAN I EXCHANGE FOR ANOTHER PRODUCT?

TO EXCHANGE FOR A DIFFERENT PRODUCT, SIMPLY CLICK THROUGH THE RETURN PROCESS AND CHOOSE EXCHANGE. YOU CAN EXCHANGE FOR A DIFFERENT SIZE OR ANY OTHER PRODUCT ON THE SITE.

WHEN WILL MY PRE-ORDER ITEM ARRIVE?

PLEASE LOOK AT THE DATE ON THE PRODUCT PAGE FOR ESTIMATED SHIPPING WINDOW. YOU WILL RECEIVE AN EMAIL WHEN YOU ORDER SHIPS OUT

WHAT'S THE STATUS OF MY ORDER?

YOU WILL RECEIVE AN ORDER CONFIRMATION WHEN YOU PLACE YOUR ORDER. THEN YOU WILL RECEIVE AN EMAIL FROM US WHEN IT SHIPS OUT.

HOW CAN I CANCEL MY ORDER?

UNFORTUNATELY ONCE YOUR ORDER IS PLACED WE CANNOT CANCEL YOUR ORDER.  PLEASE REACH OUT CUSTOMER SERVICE FOR HELP.

HOW CAN I EXCHANGE A GIFT I RECEIVED?

https://nsfclothing.loopreturns.com/#/
USE LOOP TO BEGIN YOUR EXCHANGE. EXCHANGE ORDERS DO NOT HAVE TO PAY HANDLING FEE.  

WHICH CREDIT CARDS DOES NSF CLOTHING ACCEPT?

WE ACCEPT VISA, MASTERCARD, AMEX, DISCOVER, ELO, SHOP PAY, APPLY PAY, GOOGLE PAY, FACEBOOK PAY, AND AFTERPAY.

WHAT IF I HAVE A PROBLEM WITH AN NSF CLOTHING PRODUCT?

PLEASE REACH OUT TO info@nsfclothing.com

HOW DO I REDEEM A GIFT CARD?

YOU WILL RECEIVE AN EMAIL WITH YOUR GIFT CARD CODE. PLEASE INPUT THIS IN THE GIFT CARD OR DISCOUNT CODE BOX AT CHECKOUT.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

IF YOU DO NOT SEE AN ITEM IN STOCK THIS MEANS WE ARE UNFORTUNATELY SOLD OUT. PLEASE SIGN UP FOR BACK IN STOCK NOTIFICATIONS SO YOU ARE THE FIRST TO KNOW WHEN WE RESTOCK.

MY ITEM THAT I RECEIVED LOOKS DIFFERENT THAN ONLINE. WHY IS THIS?

SOMETIMES COLORS CAN PHOTOGRAPH DIFFERENTLY. IF YOU ARE UNHAPPY WITH AN ITEM PLEASE REACH OUT TO CUSTOMER SERVICE AT  INFO@NSFCLOTHING.COM