FAQs

WHAT ARE YOUR RETURN POLICIES?

All merchandise purchased at full price are eligible for a refund if they meet the following requirements:

  • Item/s must be in good condition and sealed in original packaging
  • All original tags must still be attached
  • Have not been worn, washed, soiled, or altered in any way
  • Received at NSF office within 15 days from the date you received your order for a refund, less return shipping cost of $7.00
  • Received at NSF office within 30 days from the date you received your order for online store credit only valid for 1 year, less return shipping cost of $7.00

Please visit our Shipping and Returns page for a full description of the policies and instructions for returning your order.

 

WHAT’S THE STATUS OF MY ORDER?

You will receive an email from info@nsfclothing.com once your order has been received and you will receive an additional email containing tracking information once your order has shipped.

If you need additional assistance, you may send an e-mail to customer service to inquire about the status of your order.

HOW CAN I CANCEL MY ORDER?

Once your order is placed, we cannot change or cancel the order.

If you need additional assistance, you may send an e-mail to customer service.

HOW CAN I EXCHANGE A GIFT I RECEIVED?

If you received an item as a gift, you may exchange the item for online store credit only. Please send an e-mail to customer service to make arrangements for an exchange.

WHICH CREDIT CARDS DOES NSF CLOTHING ACCEPT?

Our online store currently accepts Visa, MasterCard, American Express and Discover.

WHAT IF I HAVE A PROBLEM WITH AN NSF CLOTHING PRODUCT?

We will handle repairs free of charge that result from a production or manufacturing defect. We will not handle repairs that are the result of normal wear and tear. Items that are damaged as a result of normal wear and tear are not considered faulty. Please send an e-mail to customer service to arrange for your item to be repaired. Once we receive your item, we will determine whether or not the damage is from a production or manufacturing defect and if so, repair it free of charge.

HOW DO I REDEEM A GIFT CARD?

Your store credit will be in the form of an online gift card. You will receive an e-mail detailing the instructions on how to use the gift card once it has been granted. Please send an e-mail to customer service if you need additional assistance on how to redeem your gift card.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

All items are in stock unless listed as “SOLD OUT”. Please note that even if you have an item in your shopping cart, another customer can still purchase it until you have completed your order. Placing an item in your shopping cart does not ensure that the item is available upon checkout. If a specific size of an item is not listed, that means we do not have that size in stock.

MY ITEM THAT I RECEIVED LOOKS DIFFERENT THAN ONLINE. WHY IS THIS?

We have made every effort to ensure that our merchandise is displayed as accurately as possible on our online store. However, computer monitors vary in their display and thus we cannot guarantee that the color of our merchandise is displayed accurately on your monitor.